Their system barely works, and canceling is a nightmare. I’ve tried calling, waiting, and dealing with automated menus, only to still be billed. When I put a hold on my debit card, they charged me double the next month. After-hours support is unavailable. This feels like it should be illegal.
Use a virtual card service for subscriptions. You can create a card specifically for a vendor and shut it off when needed.
Collin said:
Use a virtual card service for subscriptions. You can create a card specifically for a vendor and shut it off when needed.
That doesn’t stop them from sending bills to collections. This advice only works temporarily. My parent canceled SimpliSafe without issues, so maybe OP is doing something wrong.
@Laurence
A virtual card isn’t a solution to avoid obligations—it’s for when companies make cancellation unnecessarily hard, like in this case. Also, SimpliSafe doesn’t use contracts, so I’m not sure what would even go to collections.
Collin said:
Use a virtual card service for subscriptions. You can create a card specifically for a vendor and shut it off when needed.
What’s a good virtual card service to use?
Collin said:
Use a virtual card service for subscriptions. You can create a card specifically for a vendor and shut it off when needed.
What’s a good virtual card service to use?
I’ve used Privacy.com. It’s simple and works well.
@Amanda
Many banks now offer virtual cards too. Check with your bank.
Juan said:
@Amanda
Many banks now offer virtual cards too. Check with your bank.
Thanks, I’ll look into that.
Collin said:
Use a virtual card service for subscriptions. You can create a card specifically for a vendor and shut it off when needed.
What’s a good virtual card service to use?
Here’s a helpful article: https://www.nytimes.com/wirecutter/blog/how-to-disposable-email-phone-numbers-credit-cards/.
Cancel the card they’re charging. Contact your bank and report it lost to get a new one.
Auditor said:
Cancel the card they’re charging. Contact your bank and report it lost to get a new one.
Sometimes companies still manage to update and charge the new card. I’ve seen this happen with services like Uber.
@SecureHomeSolutions1
If you let your bank know not to link the new card to the old one, they won’t send updates to the vendor.
Tommy said:
@SecureHomeSolutions1
If you let your bank know not to link the new card to the old one, they won’t send updates to the vendor.
That’s a good tip, thanks!
I had a similar issue with Aura. Even after canceling, they kept charging me. Customer service was useless until I filed a BBB complaint. Suddenly, they contacted me, refunded three months’ worth of charges, and canceled my account.
Stop paying them. Let them try to collect if they want.
Send a written cancellation notice. Sometimes that works better.
I had a similar experience with another service. I switched to a virtual card through Privacy.com, canceled, and set the card limit to $1. When they tried to charge me the next month, it failed.
ellah said:
I had a similar experience with another service. I switched to a virtual card through Privacy.com, canceled, and set the card limit to $1. When they tried to charge me the next month, it failed.
I’ve used Privacy.com for years. It’s great for subscriptions.
Have you tried handling this on their website? I’ve had better luck using online chat than calling.
I told them I was selling my house, and they canceled my account without any problems.