I’m helping my housemate set up her Ring doorbell after she updated her WiFi. We had to reset her password, but now it’s asking for a verification text. We’ve tried multiple times; it’s sending to the correct number, but we’re not receiving the text. We also tried verifying her account with her ID, but she goes by a different name than what’s on her ID, and it’s not accepting that. We even attempted to set up a new account with a different email address, but we’re not getting the verification email either. Is this normal? Should we consider a different platform? Their chat support isn’t helpful, and we were on hold for a long time when we called phone support. It’s quite disappointing.
I had a similar issue after updating to iOS 18.1. It seems the Ring app isn’t fully compatible with this iOS version yet. I contacted Ring support, and they mentioned they’re working on an update. In the meantime, they suggested accessing Ring through a web browser on a computer.
I faced the same problem. Uninstalling and reinstalling the Ring app worked for me. Make sure to back up any important data before doing this.
This might be related to the 406 Not Acceptable error others have reported. It could be due to compatibility issues between the Ring app and iOS 18.1 or 18.2. You might want to check the Ring Community forums for more information.
I read that some users had success by disabling two-factor authentication temporarily. After logging in, they re-enabled it. Not ideal, but it might help as a temporary fix.
If none of the above solutions work, consider reaching out directly to Ring’s customer support. They might have more up-to-date information or a fix for this issue.