I’ve been using Vivint, and for the most part, it’s been fine—until recently. Last Wednesday, a rug got caught under my backdoor, leaving it open. I’ve got a custom rule set so when I press the Kwikset button at the front door, it arms the house, and I’m supposed to get a notification if any door stays open for more than 10 minutes.
My partner and I armed the house and left for work. When we came back 8 hours later, the backdoor had been open all day, and my cats were outside (thankfully they didn’t run off!). I never got the notification about the door being open.
Vivint told me that the Kwikset Smartlock bypasses all the security checks, so it doesn’t notify me if a door is open when I arm the system. I want a system that at least tells me a door is open when the house is armed, or maybe have the keypad blink red if a door is open.
They gave me two months free of their protection plan and replaced the lock, but this still doesn’t fix the issue. Is there any open-source system like Home Assistant or ZoneMinder that can integrate with Vivint and let me set up custom rules for what I want? I’d love for the keypad to blink red if a door is open or at least get a notification.