I’ve been using Hikvision for over five years now. Installed one setup in my office with wireless cameras – no issues there, everything works smoothly.
But I set up another system using POE, and I’m having problems with playback on Hik-Connect. Ever since the app update, I can’t access recordings when I’m away. It’s really frustrating not being able to connect to my system remotely.
Anyone know of another app that works better with Hikvision? Or maybe there’s a workaround for this?
@Franklin
> How did you add the recorder to Hik-Connect?
I just added it again in the app, and now playback is working. It doesn’t work when I try each camera individually, but works fine from the NVR. Thanks for asking – wouldn’t have thought to try re-adding it.
@Emily
Since the cameras don’t have storage, they won’t show playback unless you put an SD card in each – but that kinda defeats the purpose of using an NVR. This isn’t really a Hik-Connect issue; it’s just understanding how the system works. Honestly, this is why these setups probably shouldn’t be sold as DIY.
Playback was broken on Hik-Connect after an iPhone update. They fixed it pretty quickly, and there have been two more updates since then. Try the latest version.
WatchfulWendy said:
Playback was broken on Hik-Connect after an iPhone update. They fixed it pretty quickly, and there have been two more updates since then. Try the latest version.
Playback should work fine on the app. Make sure recording is turned on in your NVR settings, and that you’ve selected the hours you want it to record. Also, check if your HDD is corrupted – I had to replace mine on one NVR once. Try accessing playback through the web interface or directly from the recorder.
Hikvision isn’t perfect, but it’s usually pretty simple to set up. My company has around 15 systems, no real issues. And they do have support you can reach out to: support@hikvision.com
The Hik interface isn’t great, but I can get playback on the app just fine on both iPhone and Android. Web playback is another story though. What error are you getting?
Kevin said:
The Hik interface isn’t great, but I can get playback on the app just fine on both iPhone and Android. Web playback is another story though. What error are you getting?
Hik-Connect has been a headache. I switched to Dahua and haven’t had any issues since. Installed hundreds of their systems, and they just work. I still have older Hikvision setups out there that are a pain to maintain.
So yeah, you’re not wrong, Hik-Connect is frustrating.