ADT System Issues

Home Security Systems Monitored vs. Unmonitored
1

I recently ran into some problems with my ADT Home Security system, which I originally got through my builder in a contract with Safe Streets. When I contacted ADT for service, they informed me that my system is no longer supported and that I would need to upgrade.

The issue is that my main entry and thermostat are integrated with the system, and now I can’t access the console or the web interface. I’m not interested in continuing with ADT, but I need to find another service provider who can help me get everything, including my Honeywell thermostat, up and running again.

If anyone has gone through a similar situation or has advice on how to proceed, I would greatly appreciate your guidance.

Here’s an image of the setup.

2

I totally get the frustration. I had a similar issue with my old system and ended up switching to a new provider who could handle everything, including my thermostat. Check out companies like Vivint or Frontpoint—they might be able to integrate your Honeywell thermostat and get you sorted.

3

It seems that you already have a tech in place. How is that useless service? Which panel are you using?