When you try to cancel ADT, they put you through an exhausting process that seems designed to make you give up. First, you have to navigate a lengthy phone tree where they bombard you with numerous questions, including some that are hard to answer (who knows the exact type of security system they have?).
After answering the same questions 4-5 times, they transfer you to different departments, each claiming, “I need to get you to a different department,” despite the phone tree already covering everything. It’s clear their strategy is to frustrate customers into giving up on canceling.